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Security & Privacy

Security & Privacy

Privacy Policy

At FCS Financial, we recognize your expectation of privacy and confidentiality of personal financial information when seeking the assistance of outside professionals to obtain credit. We have taken great care in establishing and implementing policies and procedures and have committed to an ongoing review of those policies and procedures to protect your personal and financial information.

Your privacy is a top priority in all aspects of our business. Our employees are informed of their responsibility to protect your confidential information and are governed by regulations and strict standards of conduct, which prohibit disclosure of and unauthorized use of your information. Security procedures and internal controls are also in place to protect your privacy.

Your personal information is the information that identifies you; for example, your name, address, phone number and e-mail address. We may collect personal and additional information volunteered by you during the loan inquiry process to enable us to offer you the best products and services. We may also contact you with news about new products, services and special promotions.

Additionally, your e-mail address is collected when you submit any e-mail to us. FCS Financial limits the use and collection of all information to that which is necessary to maintain and administer financial services, provide excellent service and offer new products and services that may be of benefit to you. If, for any reason, you would like to be removed from our distribution list, please contact us at marketing@myfcsfinancial.com.

Please note that if you choose to apply for a loan online, you are authorizing FCS Financial to obtain credit history information needed to make a lending decision.

In an effort to make site improvements, we may track user navigational habits but this is done at a site level rather than by individual.

We do not sell, rent, trade or otherwise share any information submitted to this site. Also, we do not knowingly collect information from children. However, in the interest of electronic privacy and protection of children, if your child has submitted information to our site which you would like to have removed please contact us at the address below.

Security

Our Global Secure Server lets you conduct business using coded encryption. Any transaction that involves sending information, such as your name, loan request, or other personal information, is encrypted on both the sending and receiving ends to keep others from viewing it.

We recognize how important security is to our customers, especially when transmitting financial data. That’s why we encrypt our Online Banking session within our server at 128-bit to ensure the highest cryptography level currently available.

However, if you are using a browser that does not meet our security requirements, you will be asked to upgrade. The latest versions of Internet Explorer, Firefox, Safari, Google Chrome or AOL browsers can be downloaded for free on their respective websites.

Be safe online and on your mobile device.

Whether you’re sending emails, shopping online, using social media, or just surfing the web, it’s important to keep your account information and identity secure. Follow these tips to avoid compromising your information. Note: The following points are written for your information and are not meant to be a comprehensive list.

Online Security Tips

  • Do not use your Social Security number as a username or password.
  • Change your usernames and passwords regularly and use combinations of letters, numbers, and special characters such as # and @. Do not use your FCS Fianancial online account access username and password for other online accounts or activities.
  • Protect your online passwords. Don’t write them down or share them with anyone.
  • Protect your answers to security questions. Do not write down or share your answers with anyone. We will never ask you to provide answers to security questions via email.
  • Use secure websites for transactions and shopping. Shop with merchants you trust. Make sure internet purchases are secure with encryption to protect your account. Look for secure transaction signs like a lock symbol in the lower right-hand corner of your browser or “https” in the address bar.
  • Social media is increasingly popular, but it’s a good idea to keep certain personal information private. Avoid sharing personal details that are used by financial institutions to identify you, such as your birth date, home address, mother’s maiden name, schools attended/mascots and pet’s name. Fraudsters may use this type of information to help gain access to an account since they are common answers to security questions.
  • Always carefully review the privacy options for any social network you join. The privacy options and tools for social networks can be complex and should be reviewed carefully so that there are no disclosures of information you meant to remain private.

Email Security Tips

  • Be wary of suspicious emails. Never open attachments, click on links, or respond to emails from suspicious or unknown senders.
  • If you receive a suspicious email from FCS Financial or someone on our behalf, do not respond or provide any information. Send the email to fcsfolb@myfcsfinancial.com to verify.
  • If you respond to such a suspicious email with personal or account information, contact 1-866-450-2308.

Mobile Security Tips

When you use a mobile device for browser or text-based account access, keep these tips in mind:

  • Use the keyboard lock or phone lock function on your mobile device when it is not in use. These functions password-protect your device to make it more difficult for someone else to view your information.
  • Frequently delete text messages from your financial institution, especially before loaning out, discarding or selling your mobile device.
  • Keep your account numbers, passwords, Social Security number and date of birth private. Never share your personal or financial information in a text message, phone call or email.
  • Avoid storing your banking password or other sensitive information on your smartphone or in an app where it could be discovered if your phone is stolen.
  • When you finish accessing your account online, always log off. This reduces the risk of others accessing your information from your device.
  • Keep your mobile operating system up to date to ensure the highest level of protection. Before downloading an update to your mobile device be sure to go to the company’s website to confirm the update is legitimate.
  • Be cautious when using public hotspots. Carefully consider your Wi-Fi and Bluetooth connection settings, even at a trusted retailer, as fraudsters can spoof the name of reputable hotspots.

Computer Security Tips

  • Avoid downloading programs from unknown sources.
  • Ensure your computer operating system, software, browser version and plug-ins are current. Before downloading an update to your computer program, first go to the company’s website to confirm the update is legitimate.
  • Install a personal firewall on your computer and keep anti-virus software installed and updated.
  • Be wary of conducting online banking activities on computers that are shared by others. Public computers should be used with caution. Online banking activities and viewing or downloading documents (statements, etc.) should be conducted, when possible, on a computer you know to be safe and secure.
  • Configure your devices to prevent unauthorized users from remotely accessing your devices or home network. For example, if you use a home wireless router for your home internet connection, follow the manufacturer’s recommendations to configure the router with appropriate security settings.

Links to Other Websites

When you visit our site, you may select a link to an external web site outside our service, which means you will leave our site. These other sites may send their own cookies to users, collect data, or solicit personal information. These other sites are not subject to our privacy policy and we are not responsible for the privacy policies for these other sites, nor for the use of any information that these sites may collect. Information displayed on third-party sites are not supported or endorsed by us.

Contact Us

If you have a question or would like more information, please contact us via e-mail at marketing@myfcsfinancial.com or call 1.855.507.2276.